Standardize your collection letters, keep all your collectors on the same page.
D2R Collect standard Letter creation Tool
As a collection agency, it is very important to maintain standardised letters for your collectors to send to debtors. Even more crucial element is keeping your collectors all on the same page as if they are one collector. A recent incident in Ontario, where the collectors disclosed personal information in a fax sent to a debtor is a direct impact of not standardizing letters and having them in a centralised system. A complaint was filed against the agency for violation of requirements of Principle 4.7 to properly safeguard personal information. The situation became worse when the debtor contacted the agency and this information was not tracked and communicated to the collector, and an another fax with personal information was sent.
To read more about the incident go to
http://www.canadian-money-advisor.ca/threadview/2936.html
Debt collection management applications are specially designed to standardize your collection procedure, track debtor details and seamlessly integrate all information and workflow. To learn more about web based collection management systems go to www.d2rcollect.com
– D2R Collect